Question 1

What is your deposit and cancellation policy

Accepted Answer

Upon booking we take a deposit of about 25% of your booking, the balance is due 30 days in advance of your stay. If you cancel before the balance is due we will refund the deposit. If you need to cancel within the 30 days we will refund if we can rebook the rooms. The more notice we have the easier it is to rebook the rooms. This is the same for all booking channels. Rates will not be adjusted once the balance has been paid.

Question 2

How many guests can stay in a room

Accepted Answer

All of our rooms and standard cottages have a maximum occupancy of 2 people, unless arranged prior to booking. We do have some options of adjoining rooms and our new 2 bedroom cottage will accommodate 4 guests as well as older children. Our property is not set up for children under 12, and children count as people.

Question 3

Are children allowed?

Accepted Answer

Although we do love little ones the experience we provide at Mahana House is geared toward 12+ years. Our new 2 bedroom cottage is an option for older children.

Question 4

Is Smoking allowed on the property?

Accepted Answer

The property is completely non-smoking.

Question 5

Do your rooms have Air Conditioning?

Accepted Answer

Very few properties on the Hamakua coast have air conditoning. Our location facing the ocean and at the base of Mauna Kea mean that we benefit from tradewinds during the day and cool mountain breezes from Mauna Kea at night. Check our reviews online you will not see concerns about being too warm at night, and generally during the day you will be out exploring!

Question 6

How far are you from Hilo

Accepted Answer

We are about 20 minutes outside of Hilo in a quiet rural area with the sounds of the rain forest all around. We offer a great central location to visit the East side of Hawaii.

Question 7

Do you have a minimum night stay

Accepted Answer

We generally have a 3 night minimum on cottages and 2 nights on King rooms for stays more than 30 days out.

Question 8

What is the check in and check out times

Accepted Answer

SELF CHECK IN starts at 3pm, but we often have the rooms ready earlier.
We will text you the day of arrival to confirm your arrival time and room or cottage number.
Check out is before 11am, additional charges may apply for late check out.

Question 9

Can I avoid the onsite cats?

Accepted Answer

Yes, the cats are very friendly, the best option to avoid the cats are the cottages, The cats cannot access the ocean side lanais of the cottages as they cottage are built into the side of the hill. 
The cats do not come in the rooms, but they do like to visit people on their lanais.

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