Frequently asked questions
What is your depsoit and cancellation policy
Upon booking we take a deposit of about 25% of your booking, the balance is due 30 days in advance of your stay. If you cancel before the balance is due we will refund the deposit. If you need to cancel within the 30 days we will refund if we can rebook the rooms. The more notice we have the easier it is to rebook the rooms.
How far are you from Hilo
We are about 20 minutes outside of Hilo in a quiet rural area with the sounds of the rain forest all around. We offer a great central location to visit the East side of Hawaii.
Why is there a "cleaning fee"
We chose to list our rates with a cleaning fee instead of adding it to the rate. This gives guests staying longer a lower nightly rate.
Do you have a minimum night stay
We generally have a 3 night minimum, but often can accommodate 2 night stays that are within the next 3 months.
Do your rooms have Air Conditioning?
Very few properties on the Hamakua coast have air conditoning. Our location facing the ocean and at the base of Mauna Kea mean that we benefit from tradewinds during the day and cool mountain breezes from Mauna Kea at night. Check our reviews online you will not see concerns about being too warm at night, and generally during the day you will be out exploring!